– the personal information we collect about you
– what we do with your information, and
– who your information might be shared with.
Who we are
Acton Court (‘we’ or ‘us’) is a ‘data controller’ for the purposes of the General Data Protection Regulation 2018. This means we are responsible for, and control the processing of, your personal information.
What information do we collect?
Personal identification information provided by you
We collect personal information about you (such as your name, company name, email address, phone number) when you sign up to participate in or receive a service from us, such as opting to receive marketing emails. We also collect personal information when you contact us using the online forms.
If you agree, we will contact you to let you know about other products or services that may be of interest to you — see Marketing section below.
Non-personal identification information
This non-personal identification information may be collected whenever you interact with our website and may include technical information on your browser, type of device used, operating system, Internet service provider, and other similar information.
We would like to send you information by email about our services which may be of interest to you. We will invite you to opt in to receiving marketing messages by asking you to tick the relevant boxes on our sign up or when you complete our online enquiry form.
If you have consented to receiving marketing emails from us, you can opt out at any time. See What rights do you have?
When will we contact you?
Where you have opted to receive further information from us, we may invite you to participate in surveys about our services (but it is your choice if you wish to take part) and we will contact you for marketing purposes. You can tell us to stop contacting you for marketing at any time – see the section on your rights below. If you ask us to stop contacting you, you can also ask us to start again at any time.
Keeping your data secure
We use appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our website.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see How can you contact us?).
Our website contains links to websites and applications owned and operated by other people and businesses (ie Facebook, linkdIn, Vimeo etc). These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.
Sharing your personal information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How long do we keep your personal information?
We will hold your personal information on our system for as long as is necessary for the service you have requested or for the length of time set out in any contract between us, unless you have told us you want us to remove us from the system (see section Right to be forgotten).
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like
a copy of some or all of it, please:
– email, call or write to us.
– let us know the information you want a copy of
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this,
– email, call or write to us.
– let us know what information is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
– email, call or write to us .
You can also click on the ‘unsubscribe’ button at the bottom of any email newsletter we may send you.
Right to be forgotten
You can ask us to delete the data we hold about you in certain circumstance. You can do this if it is no longer necessary
for us to hold the data for the purpose it was collected (for example if you are no longer a customer), or if we are
using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You
can also do this if you originally gave your consent to us using your information and you want to change your mind,
If you would like to do this, please:
– email, call or write to us .
– let us know why you would like us to delete your data from our systems.
We will take steps to make sure the information is deleted from our systems and by any people who are processing your information for us unless we have to carry on using the information for legal reasons.
How to contact us
Bristol BS37 9TL